FAQ
Frequently asked questions
Straight answers to what pharmacy owners ask before booking a demo — no jargon.
Setup & effort
How long does it take to get started?
Most pharmacies are live within 1–2 days. You can upload your documents or share a Google Drive and we’ll help set everything up.
Do I need to format my documents?
No. Just upload what you already have. PDFs, Word docs, and guides all work.
Do I need IT support?
No. ChatPharm runs in your browser and can be set as your homepage or new tab.
AI trust
Where do the answers come from?
Answers come from your pharmacy’s own SOPs, policies, and documents.
What happens if something isn’t in our documents?
The assistant prioritises your documents. If something isn’t covered, it responds cautiously and can prompt staff to verify information or escalate — rather than guessing. You can update your materials so future answers reflect your policies.
How are answers generated?
Answers come from your pharmacy’s documents and configured workflows. ChatPharm is not a generic internet search. If something isn’t covered, the system responds cautiously and prompts staff to verify or escalate. Always use qualified professional judgement for patient care.
Adoption
Will staff actually use this?
Yes. ChatPharm becomes the homepage or new tab, so staff open it every shift as part of their workflow.
Do staff need training?
No. Staff ask questions in plain language and use it like a normal browser page.
Product fit
Does this replace our existing systems?
No. ChatPharm sits alongside your existing tools and brings them into one place.
Can we use this across multiple stores?
Yes. Franchise and multi-store setups allow shared documents and per-store portals.
Pricing
How is pricing structured?
ChatPharm is priced per store, per month. Core includes your dashboard, AI, and document library. Additional modules can be added as needed.
Are there setup fees?
No. There are no setup fees.
Data & security
Is our data private?
Yes. Each pharmacy has its own secure environment. Your documents are not shared with other stores.