Frequently asked questions

Most pharmacies are live within 1–2 days. We help you set up your dashboard, workflows, and documents so your team can start using it straight away.

No. You can start with what you need, links, workflows, or documents, and expand over time.

No. PharmStack runs in your browser and can be set as your homepage in minutes.

No. PharmStack sits alongside your dispensing, packing, and supplier systems, it brings everything together in one place.

No. PharmStack supports your existing workflows, delivery runs, DAA packs, staged supply, special orders, without forcing you to change processes.

Across your day-to-day work: • Delivery runs without retyping or guesswork • Finding the right TGA approval when reordering • No paper logs for staged supply • Special orders tracked and followed up properly • DAA packs planned and visible • Quick answers from your SOPs when needed

Yes. PharmStack becomes part of the daily workflow, staff open it every shift to see what's due, find tools, and move work forward.

No. It's designed to be used immediately, staff follow the workflow or ask simple questions when needed.

From your pharmacy's own SOPs and documents, not generic internet results.

Responses stay cautious and prompt staff to check or escalate, rather than guessing.

Yes. Each store has its own workspace, with optional shared documents and central control for head office. Connected Pharmacies adds read-only cross-store stock search for groups, separate from Stock Locations, which is for warehouse and storage areas within one store.

Yes. POS sync, barcode and SKU search, shelf locations, and AI stock questions are included in Core at $99/store/month. Stock Locations ($49) is an optional add-on for warehouses and secondary storage areas. Connected Pharmacies is a separate add-on for sister-store visibility across groups.

Stock Locations is within one store, warehouse, upstairs, back room, transfers, and pick lists ($49/store/month). Connected Pharmacies is group operations across multiple stores, serve customers faster across your network (from $99/month, includes up to 3 connected stores). They solve different problems for different buyers.

PharmStack is priced per store, per month. Core ($99/store/month), run the pharmacy: • Home & Needs attention, tasks, checklists, calendar • AI, document library, Store guide & Academy • Special orders & delivery lists (tracking included) • Products & stock, POS sync, barcode search, shelf locations & Chat • DAA Planner, staged supply, cannabis approvals Compliance ($199/store/month), everything in Core, plus: • Policy register & scheduled audits • Staff & pharmacy credentials • Incidents, feedback & fridge logs • Manager dashboard & inspection readiness Optional add-ons: • Local Marketing ($79/store/month), birthday rewards, thank-you offers, goodwill gestures; 5,000 marketing emails included, $0.015 per email after • Expiries / ShelfGuard (from $99/store/month), reduce waste before write-off; expiry counts on Home & Needs attention • Stock Locations ($49/store/month), warehouse, upstairs & storage; transfers and pick lists • Connected Pharmacies (from $99/month, up to 3 stores), help your stores work together; volume pricing for larger groups • SMS for order updates: $0.10 per message (tracking included in Core) Franchise & groups plans include custom volume pricing.

No. Core ($99) covers daily operations, special orders, delivery, and clinical workflows. Compliance ($199) adds the full governance module, policies, audits, credentials, incidents, and readiness dashboard. Compliance includes everything in Core.

Yes, special order tracking is included in Core at no extra charge. Optional SMS to notify customers is $0.10 per message, you only pay for texts you send.

Compliance is PharmStack's manager-focused upgrade ($199/store/month): policies, credentials, audits, incidents, fridge logs, and a readiness dashboard. It is not QSPP certification, PharmStack helps you organise and run compliance work; it does not certify your pharmacy.

No. There are no setup fees.

Birthday rewards, thank-you offers, loyalty discounts, goodwill gestures, and local announcements to opted-in customers, with offer redemption at the counter, verified domain sending, and email activity reporting. 5,000 marketing emails are included each month; additional sends are billed at $0.015 per email.

No. Special order tracking is included in Core. Local Marketing is for customer relationships, rewards, offers, and opted-in email to your local customers.

No. Banner groups and suppliers handle national campaigns and catalogues. Local Marketing is for your store’s customers, loyalty members, birthday rewards, goodwill gestures, and local announcements.

No. Local Marketing is for customer relationships (with consent). Operational notifications, e.g. clinic or workflow alerts, are separate and are not billed as marketing emails.

Stores with Local Marketing enabled and completed email setup (domain verification and sender details). Your team manages messages from Marketing in the staff portal.

Customer SMS for special orders is optional at $0.10 per message (tracking included in Core). Local Marketing focuses on email-based customer relationships and offers.

Expiries is powered by ShelfGuard. ShelfGuard monitors expiry dates by bay; PharmStack surfaces counts on Home & Needs attention so staff act before write-off. Pricing playbooks recover value while stock can still sell. Expired stock syncs to your Compliance register.

Onboarding includes bay configuration, staff orientation, and tier and pricing playbook setup. A barcode scanner and discount labels are included to get started.

Yes. Each pharmacy operates in its own secure environment. Your documents and data are not shared with other stores.